What is your Returns Policy?

Due to the nature of the products we supply - (size, weight, dimensions), and the delivery cost involved, all returns should comply with the following conditions before a Credit Note can be processed.

Our Returns Policy:

Please supply proof of purchase, which consists of an original invoice.

•    The product must still be in its original, undamaged packaging and in a sellable condition.

•    The product should be inspected before installation, as no return will be accepted after installation.

•    Goods incorrectly delivered will be exchanged at no cost to the client.

•    A handling fee of 15% will be applicable on all customer returns.

•    The return date of goods must be within 30 days of purchase

•    To exchange or replace an item - The item must first be returned to Plumb-it Online in its original undamaged         packaging for inspection before an exchange can be approved.

•    Unfortunately, no returns on Special Ordered products.

•    A collection fee will be applicable to all customer returns on goods delivered.

•    Please take note that delivery fees are non-refundable due to 3rd party courier costs. 

•    When an order is cancelled and a refund is requested before shipment, a 2.5% admin fee will apply. (Not                applicable to “Special Orders”)

You can get in touch with us:

Landlines: 012 653 4513/ 012 653 7936 /012 653 5771

Email: [email protected] 

Or visit our Contact Us page.