All our products carry a manufacturer/supplier’s warranty, when a customer reports an issue we immediately log a claim or service call with the manufacturer/supplier.
Please take note that the manufacturer/supplier carries the warranty and will be in contact with you to inspect the product on-site.
Please send the following information as soon as possible to enable us to assist you promptly.
- Contact person details
- Address where the product is installed.
- Product details.
- Image of product/issue.
- Invoice details.
- Detailed description of the issue.
The manufacturer/supplier must inspect the product where it is installed, on-site.
Please do not return a product to our warehouse before the manufacturer/supplier has inspected the product where it is installed.
Plumb-it will facilitate and track the process on your behalf to ensure the issue is resolved as soon as possible.
Please send all the information to [email protected] - One of our sales consultants will immediately arrange a service call with the manufacturer to replace or repair the faulty item.
You can get in touch with us:
Landlines: 012 653 4513/ 012 653 7936 /012 653 5771
Email: [email protected]
Or visit our Contact Us page.
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